Privacy Policy

Last updated: June 5, 2026

This privacy policy describes how Virello processes personal data on this website and in connection with inquiries, demos, and pilot processes.

1. Controller

The controller for this website is:

Virello GmbH
c/o Steuber Ludwig Steuerberater Partnerschaft mbB
Goltsteinstrasse 56
50968 Cologne
Germany

Email: info@virello.ai

2. Data we process

When you visit the website, we may process technical access data such as IP address, browser type, operating system, pages visited, referrer URL, date and time of access, and logs used for security and stability.

When you request a demo, start a pilot process, or create an account, we process the information you provide, such as name, email address, company name, role, website, message content, and information about the process you want Virello to take over.

When Virello is used as a product, additional content, process, brand, communication, and usage data may be processed depending on the connectors and permissions enabled in the workspace.

3. Purposes of processing

We process personal data to:

  • provide and protect the website,
  • respond to inquiries,
  • prepare demos and pilot processes,
  • provide user accounts and product access,
  • run, log, and make Virello processes traceable,
  • detect abuse, errors, and security incidents,
  • comply with legal obligations.

4. Legal bases

Depending on the context, processing may be based on:

  • Article 6(1)(b) GDPR where processing is necessary for pre-contractual steps or contract performance,
  • Article 6(1)(f) GDPR where we have a legitimate interest in security, operations, product improvement, or communication,
  • Article 6(1)(a) GDPR where you have given consent,
  • Article 6(1)(c) GDPR where a legal obligation applies.

5. Cookies and similar technologies

We may use necessary cookies to provide the website and core functionality. Optional analytics or marketing cookies are used only with your consent. You can change your choice at any time where cookie settings are available.

6. Hosting and service providers

We use technical service providers for hosting, infrastructure, email, analytics, product operations, and support. These providers process data only under our instructions or under their own legal obligations. Where required, we enter into data processing agreements.

7. International transfers

If data is processed outside the EU or the European Economic Area, we rely on appropriate safeguards such as EU Standard Contractual Clauses or adequacy decisions where required. Details depend on the service providers and connectors used.

8. Retention

We store personal data only for as long as necessary for the purposes described above or where statutory retention obligations apply. Product process and brand data generally remain stored while the relevant workspace is active or until deleted.

9. Your rights

Under the GDPR, you may have rights of access, rectification, deletion, restriction of processing, data portability, and objection. Where processing is based on consent, you can withdraw that consent at any time with effect for the future.

You also have the right to lodge a complaint with a data protection supervisory authority.

10. Contact

For privacy questions, contact us at:

info@virello.ai

11. Changes

We may update this privacy policy when Virello, the website, service providers, or legal requirements change.